Our Culture

Every employee on the front line

We take employee empowerment seriously at RLI. Multi-layered, heavily bureaucratized companies can no longer compete. The successful modern company must be flexible and nimble, capable of quickly responding to opportunities. These qualities also describe our employees. They are an elite group, dedicated to making RLI nothing less than America’s best insurance company.

Demanding educational standards

This level of empowerment requires a highly qualified and extremely competent workforce. All RLI applicants must meet demanding educational standards and have finished their last level of formal schooling with at least a B average. RLI employees are encouraged to further their professional education as well. We have one of the highest pass/fail ratios of Chartered Property Casualty Underwriter students in the country. In fact, we consider ourselves an institution of higher learning for the insurance industry.

Sharing the rewards

Both our Employee Stock Ownership Plan and our 401k plan give all RLI associates a strong sense of ownership, pride and responsibility. We all understand that we are the company, and it shows in our commitment to excellence and sensitivity to the bottom line.

Commitment to cutting-edge technology

This can-do attitude is matched by a commitment to assuring our employees have the best tools possible to do the job. Our management information systems are state-of-the-art. Web-based applications make it easy for our producers to conduct RLI business from any location with Internet access. More and more internal processes are automated each year. If there’s a marketing opportunity, we can pursue it.

Mission Statement

We provide customers with outstanding service through innovative risk management products and solutions.

We are dedicated to carefully chosen niche markets.

We attract outstanding talent and continuously develop our expertise.

We constantly re-evaluate, enhance, and reinvigorate our business model to create new products, services and delivery systems.

We create long-term shareholder value by pursuing profitable growth, underwriting for a profit, and earning returns that significantly exceed our cost of capital.

Vision

As a leading provider of specialized insurance and financial services, RLI is focused on building and managing a portfolio of innovative products and solutions that meet and surpass the expectations of shareholders.

Our Values

Click on a word to read its definition.

We are talented.

We are innovative.

We are customer focused.

We are driven.

We are people of integrity.

We are respectful.

We are owners.