December 31, 2015
As a result of the flooding-related disaster in areas of Illinois, the Acting Director of the Department of Insurance ordered that steps be taken by insurance companies to address the disruption felt by affected policyholders and claimants by providing additional time for them to pay premiums, have damaged properties repaired or take any other actions required by insurers with due dates during this period.
If you have been affected by the flooding-related disaster in one of the counties declared a disaster area by Governor Rauner and you are a policyholder of RLI Insurance Company, Contractors Bonding and Insurance Company or Mt. Hawley Insurance Company, this notice applies to you. If you have a dispute or an issue with an action we have taken with respect to your policy or claim-that is related to the disaster-please contact your agent first. If you still cannot obtain satisfactory resolution, you may contact the Company by phone at its toll-free customer service number 1-800-331-4929 or by e-mail at inquiries@rlicorp.com.
If you are still unable to resolve the dispute or issue, you may seek assistance from the Illinois Department of Insurance. You may call the Department's toll-free complaint hotline at 1-866-445-5364, or file a complaint online at: https://mc.insurance.illinois.gov/messagecenter.nsf (click on this link to connect directly).