Automatic Payments FAQs

Is my policy eligible for recurring automatic payments?
All direct bill policies are currently eligible for recurring automatic payments.

When can I enroll in the automatic payments program?
If your policy is eligible for our automatic payments program, you may enroll at any time.

Are there fees associated with participating in the automatic payments program?
There are no fees associated with the automatic payments program.

What information do I need to enroll in the automatic payments program?
To enroll in the automatic payments program, you will need your Customer Reference ID found on your invoice, billing zip code and payment information.

How do I enroll my policy in automatic payments?
Policyholders can enroll in the automatic payments program by following these steps:

• Go to "Billing & Payments" on www.rlicorp.com/payments
• Select "Pay Online"
• Select "Register Now"
• Complete the mandatory fields to create your unique customer account. Passwords must meet the following requirements:
  • must be at least 10 characters in length
  • must contain at least one number and 1 alpha
  • only alphanumeric and special characters are allowed
• For enhanced security, do not use proper names, words commonly found in the dictionary or repeating sequences of numbers.
• Once your profile is created, add your Customer Reference ID and zip code to pull in your billing information (this is under the accounts section). Note: You can add an account for each Customer Reference ID.
• Select "AutoPay"
• Select "Add New"
• Enter your payment information in the pop up box
• Click "Add" then "Continue"
• Select payment frequency
• Select end date if needed (optional)
• Agree to terms/conditions by clicking "I Authorize"

Will I be notified of each installment withdrawal?
After your enrollment is processed, you will receive a summary of your AutoPay schedule. You will receive an email confirmation after each successful installment withdrawal.

Can I change the dates of my withdrawals?
You can pick to have your withdrawal on the due date of your invoice or a different date if you choose. If your withdrawal date falls on a weekend or holiday, your payment will be withdrawn on the next business day. If you pick a date after your due date for your first withdrawal, you could potentially receive a direct notice of cancellation for non-payment.

How will earned premium be withdrawn in the event my policy term is expired or cancelled?
Earned premium generated on an expired or cancelled policy term will be automatically withdrawn on your selected withdrawal date. An invoice will be mailed prior to withdrawal.

What if my payment is returned due to insufficient funds?
If your payment is returned due to insufficient funds, you must replace the returned payment prior to the next scheduled withdrawal. Failure to replace the payment could result in your policy(ies) being cancelled.

How will my audit premium be withdrawn once my audit is completed?
Audit premium generated on auditable policies will be automatically withdrawn on your selected withdrawal date. An invoice will be mailed prior to withdrawal.

How do I update my payment information?
To update your payment information, please go to Billing & Payments and log into the Customer Portal. Once you have logged in, click “My Wallet”. On this page you can edit, remove or add payment methods.

How do I terminate my participation in the automatic payments program?
To terminate your participation in the automatic payments program, please go to Billing & Payments and log into the Customer Portal. On the Account screen, find the Customer Reference ID you wish to remove. Click on the AutoPay "yes" button. A confirmation box will pop up. Review the information and click the “Confirm”. The "yes" button will disappear from under AutoPay.

Can I setup AutoPay if I haven’t received an invoice yet?
As long as your policy has been entered in our billing system and you know your Customer Reference ID, AutoPay can be setup. However, if selecting Monthly – bill amount for Frequency, your payment will not process until your Customer Reference ID has invoiced. Therefore, if you select a schedule day that is prior to your Customer Reference ID invoicing, the payment will not process until the following month. Invoices are generated approximately 25 days prior to the due date.

Who do I contact if I have further questions?
Our friendly billing services representatives are here to help! Call us at 309-692-1000 x25142, Monday – Friday 7:30 a.m. to 7:00 p.m., CST.